Shipping policy
Shipping Policy
Thank you for shopping with Love Equals Art. Please review the information below regarding order processing, shipping, delivery, and related policies before placing an order.
Processing & Shipping Estimates
Orders typically require 2–5 business days for processing before shipment. Once shipped, estimated delivery times are typically 3–7 business days within the United States depending on the shipping carrier and destination.
Please note that shipping timeframes are estimates only and are not guaranteed. Processing and delivery times may vary during launches, restocks, holidays, high-volume periods, or carrier delays.
Please allow additional processing time during product launches, restocks, and high-demand periods.
Once your order ships, tracking information may be sent to the email provided at checkout.
Order Processing
Please review all order details carefully before completing checkout, including:
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Shipping addresses
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Product selections
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Sizes
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Color selections
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Quantity selections
Once an order has entered processing, we may be unable to make changes to the order, including cancellations or address modifications.
Customers are responsible for ensuring all shipping and billing information is entered correctly before placing an order.
If you notice an issue with your order information, please contact us immediately at:
While we cannot guarantee changes after an order is placed, we will do our best to assist before processing begins.
Tracking Information
Tracking updates are provided directly by the shipping carrier. Please allow time for tracking information to update after shipment.
In some cases, tracking updates may temporarily pause while a package is in transit.
Lost, Stolen, or Delivered Packages
Love Equals Art is not responsible for lost or stolen packages marked as delivered by the shipping carrier.
If your tracking information shows your package as delivered but you have not received it, we recommend:
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Checking nearby areas around the delivery location
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Contacting household members or neighbors
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Reaching out to the shipping carrier directly
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Allowing additional time for delayed delivery scans
If additional assistance is needed, you may still contact us and we will do our best to help review the situation.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 3 days of delivery at:
Please include:
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Your order number
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Clear photos of the item
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Photos of the packaging
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Photos showing the issue
Approved cases may qualify for a replacement item, exchange, store credit, or refund depending on the situation.
International Shipping
International shipping availability and delivery times may vary depending on destination and carrier availability.
Customers are responsible for any customs fees, import duties, taxes, or additional charges required by their country or local carrier.
Love Equals Art is not responsible for delays caused by customs processing or international shipping carriers.
Shipping Delays
While we aim to process and ship orders as efficiently as possible, delays may occasionally occur during launches, restocks, holidays, high-volume periods, severe weather conditions, or carrier disruptions.
We appreciate your patience and understanding during these situations.
Contact
For shipping-related questions or support, contact: